Introduction

Wollongong West Street Centre Inc. ("West Street Centre", "we", "our", or "us") is committed to protecting your privacy and handling personal information in a responsible and transparent manner.

 

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, register for programs or events, subscribe to communications, or otherwise engage with our services.

 

We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

What Information We Collect

We may collect personal information that is reasonably necessary to carry out our functions and activities. This may include:

• Name

• Email address

• Phone number

• Postal address

• Information provided through contact forms or enquiries

• Information provided when registering for programs, events, workshops, or activities

• Feedback, survey responses, or community consultation information

• Information relating to volunteering or community participation

• Website usage information collected through cookies and analytics tools

You may choose not to provide personal information; however, this may limit our ability to respond to enquiries or provide certain services.

 

How We Collect Information

We may collect personal information when you:

• Visit our website

• Complete a contact form

• Subscribe to newsletters or updates

• Register for a program, event, workshop, or activity

• Contact us by phone, email, social media, or in person

• Participate in surveys, consultations, or community engagement activities

• Apply to volunteer or participate in community programs

We may also collect limited information automatically through website technologies such as cookies and analytics services.

 

How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests

• Provide information about our services, programs, events, and activities

• Manage registrations, bookings, and participation in programs

• Communicate important updates and community information

• Improve our website, services, and community programs

• Conduct reporting, evaluation, and funding-related requirements

• Meet legal, regulatory, or contractual obligations

We will only use personal information for purposes that are reasonably related to the reason it was collected or where otherwise permitted by law.

 

Email Communications

If you subscribe to receive updates or newsletters, we may use your contact information to send information about programs, events, community activities, funding opportunities, or organisational news.

You may unsubscribe from these communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

 

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and gather information about website usage.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

• General geographic location

This information is generally collected in an aggregated and non-identifiable form and is used to improve website functionality and performance.

Most web browsers allow you to manage or disable cookies through browser settings.

 

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information where necessary to:

• Service providers who assist us in operating our website or delivering services

• Funding bodies where reporting obligations apply

• Professional advisers, auditors, or insurers

• Government agencies where required by law

• Other parties where consent has been provided

Any third-party service providers engaged by us are expected to maintain appropriate privacy and security standards.

 

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically or in secure physical records. Access is restricted to authorised personnel who require access to perform their duties.

While we take reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

Third-Party Websites

Our website may contain links to external websites operated by other organisations.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

 

Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details provided below.

We may require verification of identity before providing access to personal information.

 

Children's Privacy

Where activities involve children or young people, personal information will generally be collected through a parent, guardian, authorised representative, or in accordance with applicable legal requirements.

We encourage parents and guardians to supervise children's online activity and communication.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, organisational practices, technology, or service delivery.

The most current version will always be available on our website. Continued use of the website constitutes acceptance of any updated Privacy Policy.

 

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact:

 

Wollongong West Street Centre Inc.

Phone: (02) 4226 6441

Email: theteam@weststreet.org.au

Website: www.weststreet.org.au

Address: 42 West Street, Wollongong NSW 2500

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns.

For more information, visit the Office of the Australian Information Commissioner:
www.oaic.gov.au